Return & Exchange

Terms of return/exchange

You may return or exchange a product within 14 (fourteen) calendar days from the date of receiving your order.

Returns and exchanges are processed through the 'Nova Poshta' delivery service and are subject to the following conditions:

• The product must have been purchased from the online store AtelierMargo.com. If the product was bought at one of our showrooms, the return or exchange must be handled there.
• No more than 14 calendar days should have passed since the order was received.
• Proof of payment for the product and delivery must be provided.
• A valid payment document (receipt or its copy) must be presented. Please note that a copy of the payment document from a control tape, a certificate from the police or bank, a payment terminal receipt, an SMS notification about the withdrawal of funds, or witness statements are not considered valid payment documents under current legislation.
• A completed return/exchange application or form (available via the provided link) must accompany the return.
• The returned product must be in its original, presentable condition with no signs of use (all tags, labels, etc., must remain intact).
• Exchanges are only available for products of the same value.
• Certain products in the online store have special return conditions:
• Swimsuits and swimwear must have the manufacturer’s hygiene sticker intact.
• The following items are non-returnable and non-exchangeable: gloves, hosiery, underwear, perfumes, cosmetics, and gift certificates.
• If a significant defect (hidden flaw or manufacturing defect) is discovered within 14 calendar days of receiving the product, the Seller will accept the item for repair, exchange, or refund if repair or replacement is not possible.
• To report a defect, please email us at hello@atelier_margo.ua or contact us via Instagram at @atelier_margo.
• Returns for defective products are processed through 'Nova Poshta', and all delivery costs for returning an item of inadequate quality are covered by the Seller.
• Returns and exchanges are available throughout Ukraine, except for the Autonomous Republic of Crimea, occupied territories, and areas where military actions are ongoing.
• The Seller reserves the right to refuse the return of a quality product that, under Article 9 of the Law of Ukraine 'On Consumer Protection' and Resolution No. 172 of the Cabinet of Ministers of Ukraine dated March 19, 1992, is classified as non-returnable.

Please note! Products with discounts (from the SALE section) are not subject to exchange or return.

Additionally, please note that the return/exchange form can be found on the receipt included with every order. If you did not receive a receipt or it was lost, please fill out the return or exchange form at the link below:

address for product return (address delivery)

• PE (Private Entrepreneur) [Full name]
• EDRPOU [0000000000]
• IPN [0000000000]
• [Phone number]
• [City/town]
• [Street name, building number]

return

Please note that we accept all exchanges and returns to an address, so there is a fee of 1GBP for address service (this fee is paid by the client).

return requirements

• The item must be unused (including for photo/video shoots) and in its original condition;
• The clothing must not have been washed;
• The item should be free of stains, foundation, pet hair, perfume scent, etc.;
• All labels, stickers, and tags must remain intact and attached (not torn or removed) to the product;
• The item must be returned in its original packaging.

If any of these conditions are not met, the item will not be eligible for return or exchange. In such cases, the item will be returned to the buyer at their expense.

how to return a product

refund policy